Frequently Asked Questions (FAQs)

General
What is LocaProxy?
LocaProxy is a HTTP proxy and VPN service solution provider, allowing you to utilize our proxy servers around the world to meet your business needs such as application and network testing.
Which browser works the best with LocaProxy's HTTP Proxy?
Mozilla Firefox, Google Chrome, Microsoft Internet Explorer.
Do you display advertisement on web browsing?
No, we don’t display advertisement in all commercial plans.
Can I download or upload files via LocaProxy?
Yes, everything works the same like you browse the website with the LocaProxy.
How to configure the HTTP Proxy settings?
Although you may configure the proxy settings inside browser configuration page, we recommend you using LocaProxy Toolbar with Mozilla Firefox browser. You will find it easier to switch between proxies.
Is it works with HTTPS connection?
Yes, it works with HTTPS connection.
Do you restrict the access to certain domain?
Regularly we will scout the web to filter out the unethical, pornography, infected and phishing domain. This is one way to protect you from any possible virus infection or phishing activities.
Do you intercept and interpret all data going through your proxy?
No. We only record the non-intrusive information, such as IP address, URL and bandwidth, for the account billing and management purpose.
What is HTTP Proxy Usage?
HTTP proxy usage refers to the amount of data passing through the proxy server via proxy methods. Generally, it means the connection made from the proxy configuration in browsers or other application layers.
What is VPN Usage?
VPN proxy usage refers to the amount of data passing through the isolated remote network (traffic tunneling).
What protocol does your VPN support?
We support PPTP protocol.
Do you support OpenVPN?
No, we do not support OpenVPN.
Is web proxy works for flash or video streaming?
For flash or video streaming, the streaming will not be routed through the web proxy server but a direct streaming from your peer to the other end. Hence, if you wish to view flash or video streaming from a proxy location, you have to access it using the VPN.
Accounting
How’s the monthly subscription period being determined?
The subscription period is based on calendar month. It will start from the 1st day of the month and end with the last day of the month.
I’m the new subscriber, how’s the first month subscription rate being calculated?
You will have to pay for the full subscription price for that calendar month regardless of the subscription date. And, the subscription will be ended in that calendar month, but you still enjoy the full bandwidth and all benefits stated inside the plan.
What happen if I exceed my bandwidth quota before the expiration date?
Your account will be disabled until the next renewal. If you need the access immediately, you may choose to upgrade your plan to extend your bandwidth quota.
Will my expiration date being extend if I decide to upgrade the plan immediately?
Unfortunately, the expiration date remains the same which is the end of the month. However, you can enjoy all the new benefits and features stated inside the plan immediately.
Do you allow yearly subscription?
No, we only allow monthly subscription. We will auto renew the subscription every month based on the credit card under the account.
Can I downgrade my plan?
Unfortunately, you can't downgrade your plan. You may subscribe a new plan that suit to your needs and let the previous plan terminated by itself.
Can I terminate my subscription?
You are free to terminate your subscription at your convenient. The termination will not affect the present month subscription, but will only take effect on the next month renewal.
Can I get a refund?
We are regret that we do not offer refund for the service. However, you can terminate your subscription so that it will not be charged again next month.
Is my subscription auto renewing on the 1st day of the month?
Yes, you subscription will be automatically renewed on the 1st day of the month. Our system will send out the renewal notice 2 days before the charge occur.
Can I change my proxy server location after confirmed the selection?
You cannot change the proxy server location for the present month, once you confirmed the selection. However, you are allowed to change the location for the next month.
What time zone do you use to determine a calendar day?
We are using UTC time zone.
Is the HTTP usage quota different from VPN usage quota?
Yes, the HTTP usage quota is different from VPN usage quota, and they are calculated and maintained separataly.
What if my HTTP usage exceeds the usage quota?
Your HTTP proxy account will be suspended. However, you may still access your VPN service if the usage is not exceeded the quota.
What if my VPN usage exceeds the usage quota?
Your VPN proxy account will be suspended. However, you may still access your HTTP service if the usage is not exceeded the quota.
Affiliate
How to sign up for the affiliate program?
Just fill in the details in http://www.locaproxy.com/register-affiliate and register an account. It doesn't require you to be a customer to join the affiliate program.
What is the benefit to affiliate your product?
For any 2 or more friends who purchase our plan, we will reward you with 1 month free subscription of your existing plan, subject to the condition that at least one referral purchase having the same or higher subscription plan as yours. However, if you are not yet our customer with no existing subscribed plan, we will reward you with our Developer Plan (worth $19.95).
What if I manage to get 10 referral purchases, will I be rewarded with more free subscription plan?
Unfortunately, no. We will only reward you with 1 month free subscription plan for 2 or more referral purchases in a calendar month.
When will I get the reward?
Referral purchases will be summed and checked in the first day of a calendar month. If you are eligible for a reward, we will notify you via email with the details about your reward.
When will the referral purchase counter reset?
It will be reset in the first of every calendar month.